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Professional Support Center

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Instant Support

Get help immediately through multiple channels

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Instant answers powered by AI

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Knowledge Base

Comprehensive FAQ & guides

Direct Call

+237 XXX XXX XXX

Mon-Fri 8AM-6PM WAT

Email Support

support@bushcity.com

Response within 24hrs

Professional Support Request

Our expert team will respond within 2 hours during business hours

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Supported: PDF, DOC, DOCX, JPG, PNG, TXT (Max 10MB each)

Frequently Asked Questions

Find answers to common questions about our services

How do I reset my password?
Click on "Forgot Password" on the login page and follow the instructions sent to your registered email address. Make sure to check your spam folder if you don't receive the email within 5 minutes.
How can I contact customer support?
You can reach our support team through this form, email us at support@bushcity.com, call us at +237 XXX XXX XXX, or use our AI chatbot for instant assistance.
How do I upload documents?
Use the attachment field in the support form to upload files. Supported formats include PDF, JPG, PNG, and DOC. Maximum file size is 10MB per file.
Where can I view my investment status?
Log in to your dashboard to view all your investments, track performance, download reports, and manage your portfolio in real-time.
How do I verify my identity?
Upload a government-issued ID, proof of address, and any other required documents through your profile settings or the portal verification section.
What are the investment minimums?
Investment minimums vary by property and investment type. Most opportunities start from 100,000 FCFA. Check individual listings for specific requirements.
How long does document verification take?
Document verification typically takes 1-3 business days. You'll receive notifications via email and in your dashboard once completed.
Can I cancel my investment?
Investment cancellation policies vary by investment type. Please review the specific terms in your investment agreement or contact support for assistance.